Order Processing

Orders are processed in accordance to your delivery preference. UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

Orders are processed and dispatched on business days only (Monday through Friday, excluding bank holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

We're sorry Bobbi Brown only delivers online orders to UK addresses (excluding the Channel Islands).

Please Note: All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden' at the address.

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Order Status

You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

In Your Account, when you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.


Processing: Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse: The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched: Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Yodel by clicking on the 'Yodel' link in the Tracking column.

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Order Cancellations/Amendments

Occasionally, we may need to cancel your order for one of the following reasons:

  • • Item(s) not available.
  • • Difficulty in processing payment information.
  • • Cannot deliver to address provided.
  • • Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation and we will refund your original payment method with the appropriate amount. Please note that for security we are not able to amend an order or address information once you have confirmed your order. If you wish to cancel your order please contact us here immediately to discuss which options are available to you. Please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.

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