Orders, Returns/Exchanges, Shipping & more.
Follow these steps for an easy, convenient, and secure shopping experience.
Step 1: adding an item to your basket
Find the item you desire by either going through the category pages, or using on-site search.
Once you've found the product you want, select the size or shade you desire, and add the quantity of the product you want (you can add up to 4 of each item).
Click ADD TO BAG
Single Product Page
Step 2: the shopping basket
This is where you check the products in your basket are correct, and have the option to change the quantities you're ordering (to delete a product click the pink 'remove' link). This is also where you can add in an offer-code if you have one.
If you make any changes to your order, will automatically re-calculate the purchase amount.
To continue to purchase, click the pink CONTINUE CHECKOUT button.
Step 3: order details
The next page will ask you to sign in (or register), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again.
Here you will also be asked to choose one of our 5 delivery methods, and have the option to gift-wrap your order.
Step 4: confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique WorldPay reference number and the total sum deducted from your credit or debit card account.
You can print this page for your reference, or alternatively wait until you receive this information in an email titled "Thank you for your Bobbi Brown order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.
If you have any questions, please call Customer Services on 0800 054 2988.
It's really that easy. So, are you ready? Then click here to start shopping.
To register and create your Online Account, click here.
By registering with us, you can take advantage of exclusive shopping offers, new product launches, tips & advice and more.
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Please feel free to email us at firstname.lastname@example.org with questions about specific product colours, and we'll be happy to provide you with any additional information we have available.
As a registered member you will receive exclusive benefits just for you:
Exclusive Offers — reserved just for our registered members.
New Product News — you can receive email newsletters highlighting what's new at bobbibrown.co.uk. Be the first to know about product launches, exciting new trends, online shopping offers and more.
Fast Checkout — by storing your billing and delivery address information – bobbibrown.co.uk can make shopping quicker and easier.
Order Tracking — to keep you up-to-date with exactly where your purchase is, and when it will arrive with you.
Order History — to make it easy to re-order from past purchases.
At bobbibrown.co.uk we respect your privacy. We will never give your personal information to anyone unless you request that we provide it.