Get instant help from a Bobbi Brown Makeup Artist with our quick and easy "Chat Live" service. MondayFriday 10am10pm, Saturday & Sunday 5pm–10pm.
Need immediate assistance?

Call 0800 054 2988
Monday to Friday – 9am to 8pm (August Friday times until 6.30pm), Saturday – 9am to 5pm, Sunday – 10am to 4pm
or Chat Live with a Customer Services Adviser

Consumer Care:
0800 074 6905
9am – 5pm Monday, Tuesday, Thursday, 9am – 3.30pm Friday, and 9.30 – 5pm Wednesday excluding public holidays. For queries regarding a store, or product purchased in store.

Head Office:
0870 034 6700
8.30am – 6pm Monday to Thursday, 8.30am – 4.30pm Friday, excluding public holidays. For queries regarding PR or Marketing or any other Head Office departments.
You are also welcome to Email Customer Services 24/7 with any questions or comments.

Email Us

Our commitment to you is to address any queries and resolve any problems you may encounter when using our website. We currently achieve a platinum level of customer service of 95% first time resolution. If your enquiry needs to be escalated to an expert, your enquiry may take longer. Please note: Samples, when available, are offered to customers when placing an order and not on request through our Customer Services teams.

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