Corporate Information

About Bobbi

Redefining Beauty

What does Bobbi find beautiful? The answer may surprise you? "A strong brow, bedroom eyes, a bump on the nose - these are the features that inspire me. Beauty isn't about looking perfect. It's about celebrating your individuality.

Bobbi's view might seem unconventional. But to women around the world, it comes as a welcome relief.

Bobbi believes that "makeup is a way for a woman to look and feel like herself, only prettier and more confident." Through Bobbi Brown Cosmetics, Bobbi enables every woman to enhance her unique beauty. With straightforward, easy-to-use cosmetics in timeless hues, all formulated to create a smooth, natural, and healthy appearance.

Bobbi's Beginning

Even as a young girl, Bobbi was enthralled by makeup. "I remember watching my mother apply her white eye shadow and black liner in her blue gilded bathroom—she was glamorous, but fresh-looking." And as soon as she was able to work, Bobbi raced to the small cosmetics store in town, where she got her first taste of formal training.

Bobbi's education continued at Boston's Emerson College, where she earned a B.F.A. in theatrical makeup. Upon graduation, she moved to New York City to make it as a professional makeup artist. She showed her ever-growing portfolio to anyone who would look at it, slowly built up contacts, and experienced the challenges typical of most freelance makeup artists trying to make it in Manhattan.

But despite the ups and downs, her talent and drive earned her coveted gigs with top magazines, photographers, and models. Bobbi began her collaboration with photographers Bruce Weber, and Arthur Elgort for American Vogue, as well as with the late Francesco Scavullo for Cosmopolitan and Self. A seven-page spread of full-face beauty shots of supermodel Tatiana Patitz—shot by Wayne Maser—also put Bobbi's work front and center.

Bobbi's big breakthrough was her first American Vogue cover. The image was shot by famed photographer Patrick Demarchelier and featured the soon-to-be-supermodel Naomi Campbell, made up by Bobbi Brown. Seven years after arriving to New York City knowing no one, Bobbi was part of the club. The industry took notice.

Bobbi's Big Idea

As a successful makeup artist with access to everything in the market, Bobbi found nearly all products looked too artificial, making it impossible to create a gorgeous, no-makeup look.

Ten years into her freelance career, a chance meeting with a chemist at a magazine photo shoot changed everything. "I had the idea to create a lipstick that didn't smell, wasn't dry or greasy, and looked like lips, only better—and I told the chemist about it," she says.

The chemist made the lipstick following Bobbi's unprecedented specifications and the result was Brown Lip Color, a pinky-brown shade. Nine other brown-based lipstick shades followed soon after, and Bobbi’s set of lipsticks was complete.

In 1991, her 10 lipsticks debuted at the Bergdorf Goodman under the name of Bobbi Brown essentials. Bobbi was expecting to sell 100 in a month. She sold 100 within the first day.

The message was clear: Women wanted makeup that was simple, flattering, and wearable.

The Birth of Bobbi Brown Cosmetics

Word spread quickly. Bobbi's unique approach to cosmetics was a long-awaited gift for women who wanted a more natural look. The magazine industry’s most prominent beauty editors got behind Bobbi, and her small, insider brand garnered big time buzz.

The range expanded beyond lipstick. Bobbi's foundations were yellow-based, not pink, revolutionizing face makeup as it’s known today. And, before long, she showed that she was as adept at neutrals as she was at bright and bold colors.

This sea change in the beauty market caught the attention of cosmetics empire Estée Lauder, who bought Bobbi Brown Cosmetics in 1995, just four years after the company’s inception. Today, Bobbi Brown retains creative control of the brand.

Bobbi Brown Today

In addition to running her company, Bobbi continues to pursue her craft by creating the runway looks for New York Fashion Week. A permanent fixture backstage, she works with the industry’s best designers including Rachel Roy, J. Mendel, Erin Fetherston, Tory Burch and Cynthia Rowley.

Bobbi often does how-to segments on The Today Show and The Oprah Winfrey Show, and her advice can be found in syndicated columns and advice features for magazines and websites around the globe.

Of course, you can always find Bobbi where she began—on the set. Bobbi is still the world's most celebrated makeup artists for personalities and fashion magazines.

A New York Times bestselling author, Bobbi has written five instructional and engaging beauty and lifestyle books: Bobbi Brown Beauty, Bobbi Brown Teenage Beauty, Bobbi Brown Beauty Evolution, Bobbi Brown Living Beauty and Bobbi Brown Makeup Manual.

For Bobbi, making other people's lives better simply makes sense. "I love helping others because it feels good," she says. On a year-round basis, Bobbi Brown Cosmetics donates generous financial and in-kind support to organizations including Dress for Success and the Jane Addams Vocational High School. To learn more about Bobbi’s philanthropic work, please visit Bobbi's Causes.

Employment

About Bobbi Brown

Bobbi Brown joined The Estée Lauder Companies’ family of brands in 1995. The brand is sold in select retailers in more than 50 countries and territories. An exclusive beauty line developed by celebrated makeup artist Bobbi Brown, the brand focuses on individual beauty, teaching women to be their own makeup artists, and personalized service. The line includes color cosmetics, skin care, professional makeup brushes and tools,accessories and fragrance.

At Bobbi Brown there are several different types of job opportunities available. More information about the job opportunities is below. We are an equal opportunity employer.

Retail Sales

Whether you work as one of our Business Managers, Counter Managers, or Make-Up Artist, servicing your client with extraordinary artistry skills and keen product knowledge is critical to your success.

Make-Up Artist

Being a Makeup Artist with Bobbi Brown is more about helping a woman discover her own beauty while teaching her how to best enhance it—naturally. Our brand is simple, clean and modern and our artistry techniques exemplify this feeling. You'll receive the training in both artistry and product that will take you on a career path that leads to a promising future.

While Bobbi Brown offers extensive on-the-job training, some prior experience in make-up artistry and sales is required.

Beauty Team

The Bobbi Brown Beauty Team is comprised of individuals whose knowledge and expertise best exemplify Bobbi Brown’s philosophy and make-up artistry techniques. These positions are usually selected from make-up artists already working with and trained by the brand.

Business Manager and Counter Manager

These positions are responsible for managing the overall performance of a Bobbi Brown counter including staffing and sales.

Account Coordinator

The Account Coordinator covers a territory and services all of the Bobbi Brown locations within that territory.The primary focus of the Account Coordinator is working closely with our Counter Staff, ensuring Counters are kept to the brand’s standards, educating the make-up artists about new products and techniques, executing events and helping drive sales. If you have at least 2-3 years experience in sales, you may qualify for this role.

Applying for Retail Sales Positions

To apply for a Retail Sales position within a Department or Specialty store that carries Bobbi Brown, please email your resume to rtsupport@estee.com.

When applying for a Retail Sales position, please reference in the subject line of the email the title of the position for which you are applying and geographic location. If your qualifications and experience indicate you may be a top candidate for the position, you will be contacted by a member of Human Resources.

Field Sales Management

Several types of field sales management positions are available at Bobbi Brown. A few of the Field Sales Management positions are highlighted below.

Account Executive

The Account Executive is responsible for multiple stores within a territory, working with retail partners to manage sales goals and objectives and ensuring the counter staff best represents Bobbi Brown. If you have at least 3–5 years retail management experience, you may qualify for this opportunity.

Regional Sales Director

The Regional Sales Director is responsible for managing a region to ensure that sales and profit objectives are achieved. The Regional Sales Director supervises the Account Executives within a specified territory. If you have at least 5–7 years of related experience, you may qualify for this opportunity.

Education Executive

The Education Executive educates counter staff on product knowledge and skills which are necessary to achieve Bobbi Brown standards and sales goals. If you have 3–5 years of retail management and/or sales and product training experience, you may qualify for this opportunity.

Field Executive Director

The Field Executive Director is responsible for managing a group of regions to ensure that sales and profit objectives are achieved. The Field Executive Director supervises the Regional Sales Directors and the Education Executives within a specified territory and works with senior sales management to develop retail strategy. If you have 8–10years of related sales and management experience, you may qualify for this opportunity.

Applying for Field Sales Management Positions

To apply for a Field Sales Management position, please email your resume to rtsupport@estee.com.

When applying for a Field Sales Management position, please reference in the subject line of the email the title of the position for which you are applying and geographic location. If your qualifications and experience indicate you may be a top candidate for the position, you will be contacted by a member of Human Resources.

Corporate Positions

Bobbi Brown has corporate positions of all types including marketing, product research and development, supply chain, finance, human resources and information technology.

To apply for Corporate Positions at Bobbi Brown, click here.

Store & Event Locator

Click here to find a store near you.

Distribution

All inquiries of this nature must be in writing on your company letterhead.

Bobbi Brown Cosmetics, Inc.
Attention: Sales
575 Broadway, 4th Floor
New York, NY 10012

Please do not telephone. We cannot respond to these inquiries over the phone.

Privacy Policy

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our stores, on our website, our social media platforms, or in connection with our social networking or mobile applications, or at one of our events. Our products are available for sale in many department stores. Personal information collected in these department stores is not provided to us. This Privacy Policy does not address any data collection at our retail partners. When you visit this site, our social media platforms, or our social networking or mobile applications, we may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in our stores. The types of personal information you may provide to us includes:

  • Contact information (such as name, postal address, email address, and mobile or other phone number)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
  • Your skincare concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, videos, reviews, articles and comments)
  • Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications)

How We Use The Information

We may use the information you provide to:

  • Send you promotional materials or other communications
  • Provide services to you
  • Process your payment and/or gift card transactions
  • Create and manage your online account
  • Respond to your inquiries
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
  • Operate and communicate with you about our social networking or mobile applications
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.

Information We Collect by Automated Means

When you visit this site or our online advertisements or use one of our social networking or mobile applications, we collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications, we may collect your unique device identifier (or other device identifier) and/or geolocation data in order to offer you certain features or functionalities within that mobile application. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

Technologies We Use

Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytics services on this site, our social media platforms, or our social networking or mobile applications, such as those of Adobe Site Catalyst, Coremetrics and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site. To exercise your choice with respect to their collection of information on this site:

  • For Adobe Site Catalyst, please click here;
  • To disable the Google Analytics cookie and any other third party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions, click here.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

Information We Share

We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

  • Our affiliates within the Bobbi Brown Professional Cosmetics Inc. umbrella of companies
  • Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
  • Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from Bobbi Brown Cosmetics by clicking here.

You can ask Bobbi Brown UK to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.

Postal Mail Opt-Out

You can ask Bobbi Brown to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.

Social Networking Application Opt-Out

To remove or delete our apps from your social networking account, follow the instructions from the social network:

Facebook provided by the Facebook Help Center.

Geo-Location Information

When you use one of our mobile applications, you may be asked for your geo-location via our mobile application. You may choose not to share your geo-location details by adjusting your mobile device's location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to infobb@bobbi-brown.co.uk.

Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at infobb@bobbi-brown.co.uk or telephone at 0800 054 2988. You also may write to:

Customer Care Center
Estée Lauder Cosmetics Ltd
Constellation House
3 Kites Croft Business Park
Warsash Road
Fareham
PO14 4FL

Terms & Conditions

Welcome to our Bobbi Brown UK web site (the "Bobbi Brown UK Site" or the "Site"). ELC Online Limited ("ELC Online", "we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. Please note that if you visit one of our other regional Sites, you are subject to the terms and conditions applicable for that Site and we suggest that you consult such terms and conditions.

  1. 1. Privacy

    Please review our Privacy Policy so that you may understand our privacy practices.

  2. 2. About Bobbi Brown UK web site

    ELC Online Limited is the supplier of the goods and our address is 73 Grosvenor Street, London, W1K 3BQ. Company registration number: 5738536. VAT registration number GB 193-0816-58.

  3. 3. Eligibility

    To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card.

  4. 4. Language

    This contract shall be concluded in English.

  5. 5. Prices

    All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.

  6. 6. Product Descriptions

    We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 8 below.

  7. 7. Purchase Related Policies

    The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.

    We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

    For additional policies related to orders placed through this Site (such as order processing, shipping and handling, Delivery Charges, Returns Policy & Procedure, Privacy Policy) click here.

  8. 8. Placing an Order and Order Acceptance

    You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Bobbi Brown UK Site by clicking on the 'Place Order' button at the end of the on-line order process.

    Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from ELC Online.

    Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the cancellation section of the site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the returns policy and procedure.

    If you require a VAT invoice, please contact us at 0800 054 2988.

    If you require any information regarding your order(s) please contact Customer Services on the following number (open 9am - 6pm, Monday to Friday, Saturday 9am-5pm) 0800 054 2988 or contact us.

    We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

    If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation section of the Site.

  9. 9. Payment

    You many pay using any of the methods specified in the payment section of the site. You confirm that the credit or debit card that is being used is yours.

    All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

  10. 10. Returns & Exchanges

    Bobbi Brown UK Online Returns Policy & ProcedureWe hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery.

    Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm).

    If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

    If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery.

    Refunds will only be made against the original credit/debit card used.

    If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

    Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

    Damaged/Faulty/Incorrect items

    If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

    Please notify us immediately by calling our Customer Service Team on 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm).

    To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

    This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

    Returns for purchases made online will not be accepted for return or exchange at a Bobbi Brown Counter.

    Your statutory rights remain unaffected.

    The Returns Process

    STEP 1. – Completing the Necessary Documentation
    You should receive a Returns Note with your order. Complete this document with all the required information. If you have not received this document, please contact Customer Services on 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm) or by emailing us at infobb@bobbi-brown.co.uk with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.

    STEP 2. – Returning the Product
    Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

    STEP 3. – Processing the RefundIf you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive email notification of your refund from our Customer Service Team.

    If you have requested an exchange or replacement when ringing the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

  11. 11. Title to Goods

    We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

  12. 12. Risk of Loss

    Risk in the goods will pass to you upon delivery to you.

  13. 13. Delivery

    We will deliver the goods in accordance with the delivery option selected by you during the order process. See delivery section of the site. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.

  14. 14. Acceptance of Goods

    Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

    If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following number (open 9am - 6pm, Monday to Friday, Saturday 9am - 5pm) 0800 054 2988 or contact us.

  15. 15. Intellectual Property

    All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Bobbi Brown Professional Cosmetics, Inc, its affiliates, partners or licensors, and is protected by United States and international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of Bobbi Brown Professional Cosmetics, Inc, its affiliates, licensors or partners, in the United States and other countries, and are protected by United States and international trademark laws. All other Trademarks not owned by that company, its affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by it. Except as set forth in the limited licence in Section 10 below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without that company's prior written consent.

  16. 16. Limited Licence

    We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to: (i) frame or utilise framing techniques to enclose the Site or any portion thereof (ii) modify or download the Site or its contents (except caching or as necessary to view content); (iii) make any use of the Site or its Content other than personal use; (iv) create any derivative work based upon either the Site or its Content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other "hidden text" utilising our name or the Trademarks; or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to our Site (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark without express written permission; and (vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Site terminates the limited licence set forth in this Section 15 without prejudice to any other remedy provided by applicable law.

  17. 17. Your Obligations and Responsibilities

    In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to ELC Online Limited, our affiliates, partners or licensors.

  18. 18. Your Account

    You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our privacy policy regarding the treatment of your personal information.

    You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Service on the following number (open 9am - 6pm, Monday to Friday, Saturday 9am - 5pm) 0800 054 2988 or contact us.

    Alternatively, you can update your details through the "my account" page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.

    Your account can be cancelled at any time by contacting Customer Services on the following number (open 9am - 6pm, Monday to Friday, Saturday 9am - 5pm) 0800 054 2988 or contact us.

    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

    We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in ELC Online's best interests to do so.

  19. 19. Third Party Links

    We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.

  20. 20. Submissions

    It is our policy to decline unsolicited suggestions and ideas. Any solicited or unsolicited enquiries, feedback, suggestions, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with your claims to any rights in any Submission.

  21. 21. Representations and Warranties; Limitation of Liability

    THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-SITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; (f) ANY INACCURACIES, OMISSIONS OR MISLEADING, FALSE OR DECEPTIVE STATEMENT IN THE CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED STERLING AS APPLICABLE OR THE VALUE OF THE GOODS ORDERED WHCHEVER IS GREATER. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

  22. 22. Indemnification

    You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

  23. 23. Complaints

    If you wish to complain about any matter in respect of the goods please contact Customer Service on the following number (open 9am - 6pm, Monday to Friday, Saturday 9am - 5pm) 0800 054 2988 or contact us.

  24. 24. Disputes

    Your use of this Website and any purchase by you of any goods from ELC Online shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

  25. 25. General

    You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. If you have any questions regarding these terms and conditions, please contact us.