Ask Bobbi
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  • Why You'll Love It
  • FAQ
Why You'll Love it

Ask Bobbi offers how-to-guides and step-by-step advice from Bobbi Brown.

Discover recommended products or expert advice based on your purchase history or Makeup Lesson recommendations (when you register in-store or at BobbiBrown.co.uk).

Plus, you can shop straight from your Ask Bobbi Wish List - via BobbiBrown.co.uk so purchasing products is simple and seamless.

FAQ
How can I personalise my ASK Bobbi experience?

Simply tell us if you are a Bobbi Brown customer! This means if you have registered your email address with any Bobbi Brown counter in the UK when you have visited, purchased and/or had a complimentary Bobbi Makeup Lesson, or if you have registered & purchased on Bobbibrown.co.uk.

This will enable the ASK Bobbi App to tailor content and product recommendations based on your most recent purchases and/or Bobbi Makeup Lesson. Our product recommendations give you suggested products to view and find your shade preference. The best way to find the right shade for you is to visit a Bobbi Brown counter, you can search for your nearest counter via the app.

Be assured that no one else using ASK Bobbi can view your recommendations or purchases, these are unique to you based on your logging in or registering on the app. You can view our Privacy Policy here.

How will you know who I am?

We can match your purchase and lesson history from the email address you have given us at counter and/or the purchases you have made via registering an account on Bobbibrown.co.uk.

Which email address should I register with?

Give us the same email address you have given us at counter and/or via Bobbibrown.co.uk. If you have used different email addresses in-store and online, we would recommend you give us the email address you registered in-store so we can tailor content and product recommendations based on any Bobbi Makeup Lessons you have had.

I have a Bobbibrown.co.uk account. Can I log in with this?

Absolutely! If you have a Bobbibrown.co.uk account you can log into the app with this using the same email address and password. This will enable ASK Bobbi to tailor content and product recommendations based on any purchases you have made online. If you have also given the same email address to a Bobbi Brown counter then you will also see recommendations based on any in-store purchases and/or Bobbi Makeup Lessons.

Will I be able to see my purchases?

Yes, if you are logged in and registered you will be able to view recently purchased products. We will only show you individual products purchased. Information about the date, store or transaction method or amount is not part of the ASK Bobbi App.

Please note you cannot amend or re-order from previous online or instore purchases via ASK Bobbi.

Can I purchase products directly from ASK Bobbi?

You cannot purchase products directly from ASK Bobbi. Please visit Bobbi Brown PC or Mobile website to view and shop the full makeup, skincare and accessories range.

Contact Us

Want to share feedback on ASK Bobbi? Do you have a technical, registration, login or product related query?

The answer to your question could be in our FAQ section. If the answer is not there, we are always here to help. Complete the form to the right and we'll respond within 4 hours Monday-Friday, 9am - 5.30pm.

Thank you, your enquiry has been submitted.