Orders, Returns/Exchanges, Shipping & more.
*We’ll automatically apply free delivery during checkout. No offer code necessary. Free Standard Delivery applied automatically on all orders. Standard Delivery worth £2.95.
*Welcome discount offer is applicable to new opt-in accounts for the first online order only, at www.bobbibrown.co.uk. Offer available to UK residents only. Offer expires December 31, 2021. Offer may not be used in combination with any other offer. This offer may not be applied to the purchase of eGift or Gift Cards, delivery or items that are not in stock at the time of purchase. Offer cannot be applied to previously placed or pending orders. Product exclusions may apply.
Click and Collect – Collect from a chosen location in partnership with UPS or from a selected Bobbi Brown Studio. Your order will be dispatched and delivered to your chosen collection point (UPS Access Point™) or from a Bobbi Brown Studio within two to five business days of placing your order.
How it works: Choose from over 2500+ local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect. Simply proceed through the checkout to choose your preferred collection point. You can then pay by credit / debit card or PayPal. When collecting you order
Please bring the following: Government issued photo ID: driver's license, passport, foreign national or military ID OR Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, or bank statement.
If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own You will be asked to sign for the package, to confirm receipt You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order. Your order will be sent back to us if not collected within 10 days.
*This offer is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this offer. If your purchase is eligible for free replacement delivery, please fill out the Returns Note enclosed in your original order (indicating whether you want a refund or a replacement product) and place it inside the return package and follow the Returns Process. If you choose to order a replacement item which is the same price as the item you originally ordered, then we will send you your replacement item without any additional cost. If you choose to order a replacement item which is a different price to the item you originally ordered, we will contact you to confirm that your order has been refunded and to arrange payment for the replacement product. This promotion does not affect your rights under applicable law or under our standard returns policy. Offer is only available on bobbibrown.co.uk.