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Orders are processed in accordance to your delivery preference. UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery. Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland. Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays). We're sorry, Bobbi Brown only delivers online orders to UK addresses (excluding the Channel Islands). *All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered. Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden' at the address. |
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Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your bobbibrown.co.uk orders. When you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “Order Status”. Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched. |
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| Processing Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted. In Warehouse The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch. Dispatched Our courier, DPD, have collected your order from our warehouse and are in the process of delivering it to you. You may track this delivery with DPD by clicking on the 'DPD' link in the Tracking column. Order Cancellations Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: · Item(s) not available. · Difficulty in processing payment information. · Cannot deliver to address provided. · Duplicate order was placed. · Cancelled due to a customer request. If your order is cancelled, you will receive an email to explain the reason for the cancellation. You original payment method will refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0870 034 2988 with your order number. Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy. |
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Credit / Debit cards accepted: · American Express · JCB · Maestro/Switch · Mastercard · Visa · Visa Debit · Visa Electron We're sorry, we do not accept: Cheques Postal Orders We're sorry, but at this time bobbibrown.co.uk does not offer gift certificates. Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. |
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Temporarily Out of Stock If an item selected is temporarily out of stock on www.bobbibrown.co.uk we would advise consumers to visit one of our Bobbi Brown Studios. Click here to Find Stores. Unfortunately you cannot add out of stock items to your Shopping Bag. |
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Steps for redeeming an Offer Code: 1. Enter your Offer Code (codes are case sensitive) on the "Billing" page 2. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be displayed in the "Order Review". |
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This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colours differently based upon their settings. Please feel free to email us at mailto:infobb@bobbi-brown.co.uk with questions about specific colours, and we'll be happy to provide you with any additional description that is available. |
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We will deliver the goods in accordance with the delivery option selected by you during the order process. UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery. Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland. Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays). Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Bobbi Brown does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to: a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place of business. All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden' at the address. We're sorry Bobbibrown.co.uk only delivers orders to UK addresses (excluding the Channel Islands). |
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We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item. Within the order packaging, you will find a dispatch note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0870 034 2988 If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit. If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery. If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you the price you paid for your goods (inclusive of the initial delivery charge). Refunds will only be made against the original credit/debit card used. If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions. Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location. Returns for purchases made online will not be accepted for return or exchange at a Bobbi Brown Counter. Your statutory rights remain unaffected. |
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STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order Notification of your intention to cancel your order and return any goods within the period of 7 working days after the day of delivery can be done by either calling Customer Services on 0870 034 2988 or by emailing us at infobb@bobbi-brown.co.uk with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used. STEP 2. – Completing The Necessary Documentation On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods, which are being returned, this information can be found on your despatch note. Customer Service will then issue you with an authorisation number and send you the customer copy of the returns authorisation note (RAN) and a returns address label. Please retain your copy of the RAN form for future reference with Customer Service with regards to this matter. STEP 3. – Returning The Product Please affix the returns address label your receive from Customer Service onto the outside of the parcel, ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original despatch note and the completed return form indicating whether you require a refund, exchange or replacement. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. STEP 4. – Processing The Refund If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive e-mail notification of your refund from our payment-processing partner Worldpay. If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. |
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UK delivery options (orders placed Monday to Friday excluding Bank Holidays) Option one- Standard Delivery Delivery within two to five working days. £ 4.95 Option two - Next Day Delivery Delivery the following working day. Orders must be placed by 12 noon. £ 6.50 Option three - Next Day Delivery AM Delivery by 12 noon the following working day. Orders must be placed by 12 noon. £ 8.00 Option four - Saturday AM Delivery Delivery Saturday by 12 noon. Orders must be placed by 12 noon on a “working Friday” to guarantee Saturday AM delivery. If the order is placed after 12 noon, it will be delivered the following Saturday. £ 10.50 |
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| We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of £600 per customer. |
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At Bobbi Brown Online UK, we understand how important security is to you. When you order online at bobbibrown.co.uk, we use Secure Socket Layer (SSL) encryption technology. In order for encryption to take place, your browser must have the SSL protocol. The following browsers that have this software are: - Netscape 2.0 or higher - Microsoft Internet Explorer 2.0 or higher - America Online for Windows 3.0 or higher |
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| All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the Delivery section of the Website. |
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| We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United Kingdom. We apologise for any inconvenience. |
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