Delivery Charges FREE STANDARD DELIVERY ON ALL ORDERS OVER £35.00 (WORTH £2.95). AUTOMATICALLY DEDUCTED AT CHECKOUT. Delivery charges are per order (delivery for most standard orders within 2-5 working days) An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address. UK delivery options (orders placed Monday to Friday excluding Bank Holidays) Option one – Standard Delivery Delivery within two to five working days. £ 2.95 Option two – Named Day Delivery Delivery on the day selected by the customer. £ 4.95 Option three – Next Day Delivery Delivery the following working day. Orders must be placed by 12 noon. £ 6.50 Option four – Next Day Delivery AM Delivery by 12 noon the following working day. Orders must be placed by 12 noon. £ 8.00 Option five – Saturday AM Delivery Delivery Saturday by 12 noon. Orders must be placed by 12 noon on a “working Friday” to guarantee Saturday AM delivery. If the order is placed after 12 noon, it will be delivered the following Saturday. £ 10.50 Across the delivery options available on our website, we currently reach an average rate of 98% success. The Returns Process STEP 1. – Completing the Necessary Documentation You should receive a Returns Note with your order. Complete this document with all the required information. If you have not received this document, please contact Customer Services on 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm) or by emailing us at infobb@bobbi-brown.co.uk with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used. STEP 2. – Returning the Product Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. STEP 3. – Processing the Refund If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive email notification of your refund from our Customer Service Team. If you have requested an exchange or replacement when ringing the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.