Delivery Charges

FREE STANDARD DELIVERY ON ALL ORDERS (WORTH £2.95).
AUTOMATICALLY DEDUCTED AT CHECKOUT.


UK delivery options (orders placed Monday to Friday excluding Bank Holidays)

Option one – Standard Delivery
Delivery within two to five working days.
£ 2.95

Option two – Named Day Delivery
Delivery on the day selected by the customer.
£ 4.95

Option three – Next Day Delivery
Delivery the following working day. Orders must be placed by 3pm.
£ 6.50

Option four – Next Day Delivery AM
Delivery by 3pm the following working day. Orders must be placed by 3pm.
£ 8.00

Option five – Saturday AM Delivery
Delivery Saturday by 3pm.
Orders must be placed by 3pm on a “working Friday” to guarantee Saturday AM delivery. If the order is placed after 3pm, it will be delivered the following Saturday.
£ 10.50

Across the delivery options available on our website, we currently reach an average rate of 98% success.

The Returns Process

You can now choose to return your order for free via Collect+. There are over 4500 locations nationwide offering Collect+, most of which are open early until late, 7 days a week, making returns more convenient for you.

To return your order:


STEP 1. – Completing the Necessary Documentation

Complete the Cancellation Form or Returns Note enclosed in your order with all required information. If you have not received this document, please contact Customer Services on 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm) or by emailing us at infobb@bobbi-brown.co.uk with your order details.
You can now return your parcel for free by using Collect+. Visit www.collectplus.co.uk/bobbibrown to find your nearest store and print your returns label. You will need your order number and an email address. Simply print and attach your label to your parcel. Carriage and charges for parcels not sent via Collect+ are the responsibility of the customer.


STEP 2. – Returning the Product
Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Please ensure that the returned parcel is properly sealed.
If you return your parcel via Collect+ you will receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new).
However you return your parcel, please retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 3. – Processing the Refund
If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us at our distribution centre within 14 working days from delivery to you or your notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.


If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. Free Delivery & Returns on Foundations, Concealers, Correctors and Powders Not happy with your shade? For a limited period you can return your Bobbi Brown Foundations, Concealers, Correctors and Powders to get a refund or exchange and we’ll cover the cost of delivering you a replacement even if you’ve tried the products.*


If for any reason you are not happy with your Foundation, Concealer, Corrector or Powder purchase on Bobbibrown.co.uk, you may return the unused portion to us , and, if you use Collect Plus, you will be able to return your parcel for free.


• If your purchase is eligible for free replacement delivery, please fill out the Returns Note enclosed in your original order (indicating whether you want a refund or a replacement product) and place it inside the return package and follow the Returns Process detailed above.


• If you choose to order a replacement item which is the same price as the item you originally ordered, then we will send you your replacement item without any additional delivery cost. If you choose to order a replacement item which is a different price to the item you originally ordered, we will contact you to confirm that your order has been refunded and to arrange payment for the replacement product.


*Offer is only available on bobbibrown.co.uk orders placed between 01/08/12 and 01/12/14 and returned before 21/12/14. This offer is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this offer. Offer is subject to availability. Please note Pro Members are not eligible for promotional offers. This promotion does not affect your rights under applicable law or under our standard returns policy.