Delivery Charges 


Guaranteed Christmas Delivery
"Guaranteed Christmas DeliveryOrder by midday Monday 22nd December for Guaranteed Christmas Delivery.* All orders will receive a Complimentary Premium Delivery Upgrade.
*Guaranteed delivery no later than Wednesday 24th December.

UK delivery options (orders placed Monday to Friday excluding Bank Holidays)

Click & Collect – FREE - Collect from a local shop in partnership with UPS

How it works:
Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.

Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect.

Home Delivery – to a named address

Premium Delivery Upgrade – FREE

The Returns Process

You can now choose to return your order for free via Collect+. There are over 4500 locations nationwide offering Collect+, most of which are open early until late, 7 days a week, making returns more convenient for you.
To return your order:

STEP 1. – Completing the Necessary Documentation

Complete the Returns Note enclosed in your order with all required information. If you have not received this document, please contact Customer Services on 0800 054 2988 (Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays) or by emailing us at with your order details.
You can now return your parcel for free by using Collect+. Visit to find your nearest store and print your returns label. You will need your order number and an email address. Simply print and attach your label to your parcel. Carriage and charges for parcels not sent via Collect+ are the responsibility of the customer.

STEP 2. – Returning the Product
Please note that we cannot accept returned goods that we reasonably believe have been used. Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed.
If you return your parcel via Collect+ you will receive proof of postage and a code to track your return online (track at
However you return your parcel, please retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 3. – Processing the Refund
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive email notification of your refund from our Customer Service Team.

If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. Free Delivery & Returns on Foundations, Concealers, Correctors and Powders Not happy with your shade? For a limited period you can return your Bobbi Brown Foundations, Concealers, Correctors and Powders to get a refund or exchange and we’ll cover the cost of delivering you a replacement even if you’ve tried the products.*

If for any reason you are not happy with your Foundation, Concealer, Corrector or Powder purchase on, you may return the unused portion to us , and, if you use Collect Plus, you will be able to return your parcel for free.

• If your purchase is eligible for free replacement delivery, please fill out the Returns Note enclosed in your original order (indicating whether you want a refund or a replacement product) and place it inside the return package and follow the Returns Process detailed above.

• If you choose to order a replacement item which is the same price as the item you originally ordered, then we will send you your replacement item without any additional delivery cost. If you choose to order a replacement item which is a different price to the item you originally ordered, we will contact you to confirm that your order has been refunded and to arrange payment for the replacement product.

*Offer is only available on orders placed between 01/08/12 and 01/12/14 and returned before 21/12/14. This offer is intended to permit a customer to use a small amount of a product to establish if they are happy with the shade, we reserve the right to cancel any order that in our reasonable opinion demonstrates an abuse or ineligible use of this offer. Offer is subject to availability. Please note Pro Members are not eligible for promotional offers. This promotion does not affect your rights under applicable law or under our standard returns policy.